PRIVACY POLICY
Order Communications
When you place an order with Hidden Door Floral Studio, you may receive SMS text messages or emails related to your order, including order confirmations, delivery status updates, and post-delivery review requests.
You may opt out of text messages at any time by replying STOP to any message, or by contacting us at (919) 623-0202 or info@hiddendoorfloral.com. Message and data rates may apply.
We will never sell or share your phone number or email address with third parties for marketing purposes.
Third-Party Services
We use the following third-party services to operate our business. Each has its own privacy policy governing how they handle your data:
Stripe — payment processing. Your payment card details are handled directly by Stripe and never stored on our servers.
Telnyx — SMS text messaging for order and delivery notifications.
Google Maps / Google Places — address autocomplete during checkout to help ensure accurate delivery addresses.
Hostinger — website hosting and email services.
Cloudflare — website performance and security.
Cookies
Our website uses cookies to keep items in your shopping cart, remember your session when logged in, and help our website function properly. We do not use advertising or tracking cookies. Our hosting and security providers (Hostinger, Cloudflare, LiteSpeed) may set functional cookies for performance and caching purposes.
Data Retention
We retain order records, including customer and recipient information and arrangement photos, indefinitely as part of our business records. This allows us to look up past orders, track customer preferences, and provide better service over time. If you wish to have your data deleted, please contact us and we will accommodate your request where feasible.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We share your information only with the service providers listed above, solely for the purpose of fulfilling your orders and operating our business.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@hiddendoorfloral.com or (919) 623-0202. If you have subscribed to our newsletter, you can unsubscribe at any time by clicking the unsubscribe link in any email.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Hidden Door Floral Studio
5600 Oak Meadow Lane, Suite 1107
Raleigh, NC 27612
Phone: (919) 623-0202
Email: info@hiddendoorfloral.com